How does paying with Neosurf work?

Use the voucher code to pay at checkout at more than 20.000 websites where this payment method is accepted. That's it! You will have paid safely and anonymously as if it was cash.

Do i have to use the whole amount on my Neosurf Voucher at once?

The good news is, no, you don't need to spend your voucher credit all at once. You can use only part of the prepaid credit and save the remaining balance for later.

How do i check my Neosurf balance?

To check the remaining balance on your voucher, simply visit Neosurf website. There, select "My Card" and enter your unique 10-digit code. Not only will you be able to see your remaining credit, but also your transaction history.

Ho long is a Neosurf Voucher valid?

Your Neosurf code does not expire. However, this product is designed to be spent relatively fast. After 1 year from the purchase or 6 months from the last use, a small inactivity fee of 2 €, or the equivalent in other currencies, will be deducted from your balance every month. To avoid that, simply transfer the remaining credit from one voucher to another and make sure to use the credit before the inactivity fee is charged.

Can I recharge my Neosurf account with a voucher?

Yes, you can use your Neosurf voucher to recharge your myNeosurf account with prepaid credit.

Use your Neosurf Voucher code at any website that accepts Neosurf as a payment method. Simply follow these few steps to pay with Neosurf:  

• Go to a website that accepts Neosurf as a payment method

• Select Neosurf as the payment method during checkout.

• Enter your unique 10-digit code

• Confirm your entry and the amount you paid will be deducted from the balance of your Neosurf Voucher.

Any remaining balance can be saved for future payments. 

How to check your balance

To check your remaining balance and review your transaction history:

• Visit the Neosurf website. 

• Go to "My Card”.

• Enter your unique 10-digit voucher code.

• Your remaining balance and transaction history will be displayed.

Validity

Neosurf codes are valid for 12 months without any extra costs. After 1 year from the purchase or 6 months from the last use, 2 € (or the equivalent in other currencies) will be deducted from your balance every month. To avoid that, you can transfer the remaining credit from one voucher to another voucher and make sure to use the credit before the inactivity fee is charged.