How to recharge your Otelo phone credit with a code

With this recharge code you can refill your prepaid credit straight away, free of charge, in a few different ways:

• you can do so directly in the customer area of the Otelo app. 

• on your mobile phone with the key combination; *100*CODE# (replacing ‘CODE’ with the code sent to your email)

• Or by making a free call from your German Otelo prepaid phone to 12430 from within Germany.

If you need any help using any of these methods, in addition to the instructions provided by email, our customer service will be happy to supply you with advice and support.

How to check the Otelo prepaid balance

To check your balance, simply enter *100# on your keypad and then press the call key. You will then receive a statement with your current credit balance. 

Note: Otelo credit is valid indefinitely. Remember, however, to use your phone once a year, otherwise your SIM card will expire.

You have three different options to recharge your Otelo credit using the code:

In the App

• Open or download the Otelo App.

• Go to “My Otelo”.

• Select the option to recharge your credit with a code.

• Enter the code you have received from us.

Text

• Type in: *100* CODE# , replacing “CODE” with the code you have received from us.

• Press send.

Call

• Call the number 12430 from your German Otelo phone, from within Germany.

• Follow the automated message to enter the recharge code. 

Otelo prepaid phone credit does not expire. However, you should use your prepaid mobile phone once a year to keep your SIM card active.